Dealership support queries resolved 40% faster.
Toyota Portugal needed a single platform to manage customer interactions, after-sales operations, and dealership communications. LOBA implemented a solution that keeps the sales force focused on customers, not administration.
Challenge
Dealerships were handling documentation requests, transport logistics, invoicing issues, and application errors through disconnected channels. There was no central system for logging and tracking requests, which led to slow resolution times and operational disruption.
Solution
LOBA built a unified platform managing contacts, sales opportunities, and the full after-sales lifecycle. Zoho Desk was implemented as the central communication hub between dealerships, the brand, and the importer. All support requests are now logged, tracked, and assigned through a single, traceable channel. The system provides a complete 360-degree view of every customer across the dealer network.
Results
- Single platform covering contacts, sales, and after-sales
- All dealership requests centralised and traceable in Zoho Desk
- Documentation, transport, and technical issues resolved through one channel
- 40% reduction in average resolution time for dealership support queries
- CLIENT
- Toyota Portugal
- SECTOR
- Automotive
- SCOPE
- Unified CRM, Zoho Desk implemented as a connected support hub
- OUTCOME
- 40% faster resolution of dealership support queries
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